Eagle Networks - Home of EAGLE CARE

EAGLE CARE - SILVER Plan

A Premier Plan for your business.

Peace of Mind. We provide you with network peace of mind and guaranteed uptime. Eagle Networks will work with you to understand your business availability needs and budget concerns. We will run a baseline assessment of your existing infrastructure to understand potential issues or weaknesses. We will then tailor a plan to address these critical items and apply our highest level of service to them, thus saving money over the Gold Plan.

Cost Control. We provide you with a controlled-cost model for your critical item IT spending.

Eagle Care utilizes our network operation center that monitors and manages your IT and security infrastructure 24X7. Our offerings are designed specifically for IT service and support and play an integral role in effective IT management. The result: IT management you need, when you need it.

Core Elements	Description
Server Management	Monitor and manage server performance for critical issues, O/S patch management, Exchange, SQL.
LAN Management	Monitor and manage client routers, switches, internet connection to ensure traffic is moving and resources are available.
Backup Management	Monitor and manage backup success/failures. Ensure that client is getting good backups.
Security Management	Monitoring the client’s firewalls, antivirus definitions and patch levels to ensure that the security solution is always updated.
IT Consulting	Present reports to client at least quarterly to review IT performance and make recommendations.
Preventive Maintenance	Perform regular preventive maintenance tasks on client equipment to keep them operating better and longer, thus reducing hardware failures that impact their networks.
Self-service Portal	Create and monitor trouble tickets, get a snapshot in real time of your network conditions.

Optional Elements	Description
Disaster Recovery	Provide an additional off-site backup plan for their most sensitive data.
Extended Hours Support	Provide access to our after-hours technicians.
Workstation Management	Monitor and manage workstations performance for critical issues, O/S patch management
Helpdesk	Maintain helpdesk for end-user support and questions.
Time and Materials Repair Work	Assign second-highest priority in the service queue over Bronze clients and regular time and materials service calls. Shorter time to repair.
Printer Management	Monitor client printers to ensure good availability, toner, errors, and note page counts.