Eagle Networks, Inc. - the Central Valley's premier Managed Services Provider
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EAGLE CARE - Central Valley's Premier Manged Services Provider
 

 
 
 

Remote Support Services

An expensive part of a support incident is diagnosing the problem. Hours can be wasted on the phone (and create a lot of frustration) while our client tries to describe the problem, gathers technical information, and then attempts to implement the recommended fix. With remote support access, we can see the problem and provide a hands-on fix--without traveling.


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Problem resolution times dramatically decrease when we can see and control a remote desktop. Rather than being dependent on descriptions that could be misunderstood, we see exactly what's going on and can quickly check environment and configuration variables. Once a user grants us remote access, we can transfer files, configure setting files, install software updates and patches and adjust configuration files.  You still remain in control of your system, authorizing remote access as needed.

Want better Remote Support now?  Call us at (559) 448-8877 or request it via email.

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  Eagle Networks, Inc.
  2738 W. Bullard Avenue
  Fresno, CA 93711
  Phone (559) 448-8877
  FAX (559) 272-2130

 
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