Eagle Networks - Home of EAGLE CARE

Service Plans

EAGLE CARE was designed to create an integrated support system and a true partnership between your company and ours. With the fixed fee and unlimited support design of EAGLE CARE, our energies are focused toward our mutual goal of maintaining a stable, problem-free, and secure computer network.

The EAGLE CARE service plans (Bronze, Silver and Gold) are offered with various levels of support to fit your business needs. Every plan includes 24x7 automated monitoring of your critical network devices with real-time alerts and access to our client portal. Details on each plan are below. Purchases of hardware, software, and special projects would be in addition to these plans.
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Plan Details	Plan Details	Plan Details

Service Feature	Bronze	Silver	Gold
Monthly Price	from $99	from $999	quote
Servers Management	Monitoring Only	Yes	Yes
Security Management	Monitoring Only	Yes	Yes
LAN Management	Monitoring Only	Yes	Yes
Backup Management	Monitoring Only	Yes	Yes
Exchange Server Management	Monitoring Only	Yes	Yes
SQL/Oracle Server Management	Monitoring Only	Yes	Yes
Customer self-service portal	Yes	Yes	Yes
IT Consulting and Reporting	Quarterly	Monthly	Monthly
Workstation Management	Monitoring Only	Additional Charge	Yes
Remote Management and Support	Additional Charge	Yes	Yes
On-site scheduling of technician	1-3 days	Next Day	Same day
Onsite Repairs	Additional Parts and Labor	Additional Parts and Labor	Additional Parts
Pre-Purchase Block of Remedial Time at a discounted rate	Additional Charge	Additional Charge	Yes
Preventive Maintenance	Additional Charge	Yes	Yes
Unlimited Phone and Remote Support Sessions on covered items	Additional Charge	Yes	Yes
End-User Helpdesk	Additional Charge	Additional Charge	Yes
Offsite backup of critical data	Additional Charge	Additional Charge	Yes
Printer Management	Additional Charge	Additional Charge	Additional Charge
After-Hours Support	Additional Charge	Additional Charge	Additional Charge
Disaster Recovery	Additional Charge	Additional Charge	Additional Charge
*Supported software patches & upgrades include applications from Microsoft, Adobe, Symantec and McAfee for Desktop only. Server will be considered project type work and excluded.
** Any item NOT included may be added to any plan at an additional charge.