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EAGLE CARE - BRONZE Plan

The Entry-Level Plan that fits your budget.

For the smaller company poised for growth, EAGLE CARE BRONZE Plan is an excellent point of entry for managed services. We will make an assessment to address your most crucial technology needs to help your business grow for tomorrow. This proactive program includes many of the same benefits as EAGLE CARE Silver and Gold Plans, such as reduced network downtime and more predictable IT spending patterns. 24/7 Monitoring and Self-service Portal are included in the monthly fee.

EAGLE CARE BRONZE will reduce downtime by dramatically shortening the time from failure to resolution. EAGLE CARE will monitor the availability of your critical services and at the first sign of trouble immediately inform you of the issue or, if preauthorized, our technicians can immediately begin the remediation process – you’ll never know there was a failure.

Core Elements	Description
Server Monitoring	Monitor server performance for critical issues.
Workstation Monitoring	Monitor workstation performance for critical issues.
LAN/Internet Performance Monitoring	Monitor client routers, switches, internet connection to ensure traffic is moving and resources are available.
Backup Monitoring	Monitor backup success/failures. Ensure that client is getting good backups.
IT Consulting	Present reports to client at least quarterly to review IT performance and make recommendations.
Time and Materials Repair Work	Assign higher priority in the service queue over regular time and materials service calls. Short time to repair.
Self-service Portal	Create and monitor trouble tickets, get a snapshot in real time of your network conditions.

Optional Elements	Description
Printer Monitoring	Monitor client printers to ensure good availability, toner, errors, and note page counts.
Security Monitoring & Patching	Monitoring the client’s firewalls, anti-virus definitions and patch levels to ensure that the security solution is always updated.
Disaster Recovery	Provide an additional off-site backup plan for your most sensitive data.
Extended Hours Support	Provide access to our after-hours technicians.